PERSONAL FINANCE: Organize and protect your important documents, for your family’s sake

PERSONAL FINANCE: Organize and protect your important documents, for your family’s sake

A few weeks ago, my column focused on my recommendation that as parents, we should consider sharing our financial lives with our adult children: “Discuss your finances and your estate with your kids.”  A continuation of this discussion leads to the importance of organizing our personal files — paper and electronic — for the sake of our children, and ourselves as well.  I can promise you, based on my years of experience assisting clients with the administration of their loved one’s estates, that by organizing your files now you will be making life much easier for whoever is tasked with figuring out your financial life following your death.  Your current efforts ultimately will be viewed as an act of extreme consideration!

My guess is that personal organization (i.e., clearing out old files) isn’t one of your top priorities.  It hits everyone’s “To Do” list, and is rolled forward to future To Do lists, and only rarely does it get crossed out.  Since one of the priorities of the financial planning process is to create as smooth a transition as possible upon one’s passing, the present is a good time to start.  Not sorting through your personal files will cause unnecessary angst and stress on whoever ultimately will be tasked with figuring out your personal filing system.

Although (hopefully) falling short of an episode of “Hoarders,” most of us have accumulated copious amounts of paper and digital documents, often physically stored in various locations, and on multiple digital sites.  Some documents should be retained indefinitely and periodically updated as necessary.  This category includes: wills and ancillary estate documents, trust agreements, property deeds and details of capital improvements, documents of family events such as births, deaths and marriage; the list goes on.  A “final letter of instruction” containing funeral and burial arrangements and other instructions that will be of immediate importance should be created and easily accessible.

Then there are documents that should be retained for a reasonable period, such as investment and brokerage statements, mortgage and loan documents, and prior year’s tax returns and supporting documents.  My experience is that most other papers, such as household bills, and bank and brokerage statements, especially when they are available online, should be tossed after a year.

As an aside, I’m frequently asked how long past tax returns should be retained.  Although the IRS recommends three years, there may be tax reasons to retain them for up to seven years.  Personally, and without any clear justification, I tend to retain past tax returns for at least ten years, longer than most of my fellow CPAs typically recommend.

When embarking on a paper clean-up project, here are some guidelines that you might find helpful:

  • Establish the project framework upfront. There are many books and online checklists that can help you create a filing structure (such as an index) and provide recommendations for how long to retain various types of documents.
  • When sorting through papers, ask yourself questions such as:
    • Are your records self-explanatory to others?
    • If not, how can you best provide helpful descriptions? (Post-it notes can fall off!)
    • Are your records in one place and in a consistent format?
    • Should you cancel paper statements that otherwise can be viewed online?

You will want to archive documents in a way that allows for easy access and updating.  Although there are loose-leaf book formats, where possible I find that digital archiving is the best approach.  A further advantage to going digital is to protect your files from fire, theft, and natural disasters such as wild fires and hurricanes.  You may want to explore online “digital vaults” that are easy to navigate and update, while offering a high degree of cybersecurity.  Digital vaults also allow full or limited access for professionals or family members.

Even the best filing system is of little value if those whom you want to have access them don’t know they exist, or don’t know the passwords.  Make sure the appropriate people know how to access your files.  Now is a good time to consider whom to bring into your confidence.

By clearing out useless paper and creating an orderly filing system now, you will reduce the strain on your family down the road.

The author does not provide tax, legal, financial or investment advice. This material has been prepared for informational purposes only. You should consult your own tax, legal, financial and investment advisors before engaging in any transaction.

CSG Announces Departure of Chief Financial Officer Rollie Johns & Appointment of Hai Tran as New CFO

CSG Announces Departure of Chief Financial Officer Rollie Johns & Appointment of Hai Tran as New CFO

Denver, CO –News Direct– CSG

CSG® (NASDAQ: CSGS), the leader in innovative customer engagement, revenue management and payments solutions, today announced that Rolland “Rollie” B. Johns, executive vice president and chief financial officer of the company, has shared plans to step down. Concurrently, Hai Tran has been appointed as the company’s new executive vice president and chief financial officer effective November 29.

Hai Tran, new CFO for CSG

Hai Tran, new CFO for CSG

“On behalf of the entire CSG team, I thank Rollie for his significant contributions and many years of service,” said Brian Shepherd, president and CEO for CSG. “Rollie has been a trusted and valuable business leader and partner to me, our Board, and our employees. Equally important, Rollie has built a strong global CFO team that is well positioned for continued success. We wish him all the best in his future endeavors.”

Shepherd added, “At the same time, I am very excited to announce the addition of Hai to Team CSG. Hai has a proven track record as a strategic, growth-oriented chief financial officer with deep public-company, global technology experience. He is a fantastic fit for CSG at this transformational juncture of our company’s history and will be instrumental in helping us passionately pursue our plans of becoming a more purpose-driven, higher growth, SaaS platform company.”

“I am honored to be appointed chief financial officer during this truly exciting time at CSG, as the company accelerates our strategic transformation,” said Tran. “CSG’s guiding principles and mission resonate deeply with me as we look to not only grow and diversify into new verticals, but also make ordinary customer and employee experiences extraordinary. Putting customers and employees at the center of everything we do will drive long-term and sustained value-creation for all of our stakeholders.”

Tran will be responsible for overseeing CSG’s global financial operations, including CSG’s finance, accounting, treasury, risk, and investor relations functions and will report directly to Shepherd.

Tran brings 30 years of finance and business experience, having most recently served as president and chief operating officer at Soc Telemed, the largest U.S. provider of acute care telemedicine services. Prior to that he has served as chief financial officer at a number of companies including Soc Telemed, BioScrip, Inc., Harris Healthcare Solutions and Catalyst Health Solutions.

Johns joined CSG in 2013 as chief accounting officer and since becoming CFO in 2018 has led CSG’s finance, accounting, treasury, risk, and investor relations functions.

About CSG

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For nearly 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready SaaS platforms that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services, government, and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter.

Contacts:

Tammy Hovey

Public Relations

+1 (917) 520-2751

tammy.hovey@csgi.com

John Rea

Investor Relations

+1 (210) 687-4409

john.rea@csgi.com

Contact Details

CSG

Tammy Hovey

+1 917-520-2751

tammy.hovey@csgi.com

Company Website

https://www.csgi.com

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How to Land a Top Job in Finance

How to Land a Top Job in Finance

Are you ready to take on the world of finance as an eager, hard-working, entry-level employee? If so, there’s good news. Right now, jobs are plentiful for people with the proper education, a can-do attitude, and the willingness to spend time on a thorough search effort. Besides taking the time to do a bit of soul searching to decide on your preferred industry niche, it’s wise to bolster your resume with relevant work and volunteer experience. 

And, by expanding your professional network and making lots of contacts, you’ll get the attention of a large number of potential employers. And, don’t be afraid to use the services of a professional head-hunting agency. Avoid the ones that ask you to pay a fee. The more reputable ones get their commission from companies that do the hiring. Here’s a shortlist of realistic actions you can take to land a position in the financial industry.

Choose a Niche

Finance is a vast field, so be sure to narrow down your goals before composing the final version of your resume. Retail and banking are perhaps the two most common starting points for those with little or no prior experience in the niche. Others find excellent opportunities in the securities markets, insurance, retirement planning, financial analysis, and corporate accounting. It’s never too late to begin a new career so even if you are already in one of these sectors it is completely feasible to make a switch to another to land your dream job. 

Get the Right Degree

No matter your current situation, give serious thought to earning a graduate degree in business at some point in the early part of your career. Many programs offer evening and weekend classes, either online or in traditional classrooms. Paying for an MBA, for example, can be a challenge for anyone, which is why so many people turn to private lenders to get the student loan financing needed for an advanced degree. One of the main advantages of private lenders is that you’ll have the chance to borrow the entire educational costs, including tuition, books, fees, and related expenses. Terms, repayment periods, and interest rates are competitive, and you can even apply online to get an answer in a matter of minutes.

Cherry Pick Volunteer Opportunities

Don’t submit a resume to any prospective employer unless the document includes at least one volunteer job. Be sure to choose these pro-bono kinds of tasks carefully. For example, if your goal is to become a tax analyst, consider donating your time to a community organization that helps low-income people file their annual returns. Or sign up with a non-profit consumer counseling service that works with people who need general advice about getting out from under credit card debt, managing their monthly budgets, and setting up basic retirement accounts. You won’t receive any pay as a volunteer, but you will acquire worthwhile experience and add muscle to your resume.

Join Professional Societies

No matter what sector of the larger finance field you intend to enter, you can join professional societies to connect with like-minded people. The majority offer low annual membership dues for students and recent graduates. Ask a mentor which organizations are the best to join to make connections and gain access to free online educational resources.

Insurers tout benefits of diverse workforces

Insurers tout benefits of diverse workforces

The excess and surplus lines insurance market has an opportunity to increase diversity in the industry, executives said during a panel discussion Thursday at the Wholesale Specialty Insurance Association’s Annual Marketplace in San Diego.

The industry needs to be diligent and understand that a diverse workforce is going to bring more diversity of thought, said Carlton Maner, CEO and global property practice leader, U.S. division, for Axis Capital Holdings Ltd. in Atlanta.

Diversity and inclusion efforts increase productivity, and “profits at companies with a diverse background and diverse staff are much better than companies that lack diversity,” he said.

Mr. Maner is chair of the WSIA Diversity Foundation’s board of directors. WSIA established the foundation in 2020 to promote and attract diversity in race, gender, sexual orientation and disability and to influence progress in the diversity of the wholesale, specialty and surplus lines insurance industry.

Working in a diverse environment is both challenging and rewarding, said Cristi Carrington, Seattle-based principal, director of underwriting, at Brown & Riding Insurance Services Inc.

“It’s a challenge because when you’re workshopping a problem or doing a think tank, not everyone works like you,” Ms. Carrington said.

Everyone has their own biases in how they approach a problem, she said. “But to sit there and listen and have empathy for someone else, their background, life or their approach, is rewarding,” she said.

To drive diversity, equity and inclusion within organizations executives need to slow down, said Erin Dolan, senior vice president, analytics and communications, at RSUI Group Inc. in Atlanta.

“We talk about the unintentional bias that comes into all the decisions that we make, and I think that is going to be most prevalent when we’re going fast,” Ms. Dolan said.

“You were hired to go fast, to make decisions fast, so it’s important to slow down and be very intentional about what we do,” she said. Reaching out to people you wouldn’t normally reach out to for recruiting or ideas around a topic, is also critical, she said.

There is an opportunity to educate oneself and others when it comes to understanding the benefits of having a diverse workforce, said Bryan Clark, Los Angeles-based president of Gorst & Compass Insurance.

“We are not changing, we are evolving as a society, and we need to look at the world differently. … A lot of people still don’t get it and we’re here as leaders to show them it’s a big world out there full of amazingly talented people,” Mr. Clark said.

Increasing diversity in the industry will bring more talent to the industry, he said.

There is an internal pool of talent to be tapped to increase diversity within insurance organizations, Mr. Maner said.

“When we started our training program at Axis years ago, I said one-third of our trainees (should) come from college, one-third were people with more experience but not in the insurance industry, and one-third were from promotions from within. That has worked well for us,” he said.

The WSIA Diversity Foundation has started a speakers bureau with a goal of 18 campus visits to historically Black colleges and universities this academic year at which WSIA members will speak about their careers in the industry.

It will also focus on non-HBCUs with diverse student populations to increase the talent pipeline.

“We want to bring awareness to schools about our industry,” Mr. Maner said.

The panel was moderated by Adam Care, Austin-based business segment leader, vice president of CAD IoT, at Hartford Steam Boiler Inspection and Insurance Co.

Good leaders should create and maintain a positive and diverse workplace. Please see the tips below for more help avoiding a toxic work environment and creating an inclusive one.


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Tens of Thousands Protest Belgium’s Tighter COVID-19 Rules | Business News

Tens of Thousands Protest Belgium’s Tighter COVID-19 Rules | Business News

By RAF CASERT, Associated Press

BRUSSELS (AP) — Tens of thousands of people demonstrated through central Brussels on Sunday to protest reinforced COVID-19 restrictions imposed by the Belgian government to counter the latest spike in coronavirus cases.

Many among the police estimate of 35,000 at the rally had already left for home when the demonstration descended into violence as several hundred people started pelting police, smashing cars and setting garbage bins ablaze. Police, responded with tear gas and water cannons and sought to restore order as dusk settled on the Belgian capital.

Three police officials and one demonstrator were injured in the clashes. In addition, 42 protesters were detained and two were arrested and charged in the violent spree that followed the march, said police spokesperson Ilse Vande Keere.

The marchers came to protest the government’s strong advice to get vaccinated and any possible moves to impose mandatory shots.

Political Cartoons on World Leaders

Political Cartoons

Shouting “Freedom! Freedom! Freedom!” and singing the anti-fascist song “Bella Ciao,” protesters lined up behind a huge banner saying “Together for Freedom” and marched to the European Union headquarters. Amid the crowd, the signs varied from far-right insignia to the rainbow flags of the LGBT community.

The World Health Organization said last week that Europe was the hot spot of the pandemic right now, the only region in which COVID-19 deaths were rising. The autumn surge of infections is overwhelming hospitals in many Central and Eastern European nations, including Ukraine, Russia, Romania, the Czech Republic and Slovakia.

Over the past several days, there have been many anti-vaccination marches in European nations as one government after another tightened measures. Dutch police arrested more than 30 people during unrest in The Hague and other towns in the Netherlands on Saturday, following much worse violence the previous night.

Austria is going into a 10-day national lockdown on Monday for everyone after first imposing a lockdown on the unvaccinated. Christmas markets in Vienna were packed Sunday with locals and tourists taking in the holiday sights before shops and food stalls are forced to close.

Follow AP coverage of the pandemic at https://apnews.com/hub/coronavirus-pandemic

Copyright 2021 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

How to prepare your personal finances for an evacuation

How to prepare your personal finances for an evacuation
Neighborhood and houses flooded

Neighborhood flooding can lead to mass evacuation, leaving your personal finances vulnerable. 


Getty Images

This story is part of The Cost of Climate Change, CNET’s coverage of how the changing climate impacts a range of financial issues.

Evacuations are increasingly common as climate change leads to more severe weather events. Because storms, flooding and wildfires can devastate an area suddenly, it’s vital to have your finances, important documents and property prepped in case you need to get out quickly. Successful personal finance hygiene requires protecting what you’ve built for yourself from life’s uncertainties.

Of course, we hope you and your family never face an evacuation, and we know it can be grim to think about. But applying a little effort ahead of time can help in a potentially bad situation.

Make sure you have access to cash

Your top priority should be access to liquidity. Keep some cash stashed away somewhere safe in your home. A severe weather event has the potential to knock out the power and render ATMs and credit-card processors useless. Meanwhile, you might need to pay for gas, food, water, a hotel room or other incidental expenses during an evacuation. Keep enough cash on hand to at least get you out into safety. Once you are out of the affected area, you can use your debit card or emergency credit card to pay for basic necessities.

Keep all your receipts for living expenses while you’re unable to return to your home. Though you may have to front some costs, FEMA offers various forms of financial relief for climate disaster evacuees, like temporary housing, among other things. Other organizations may be able to help with costs not covered by FEMA.

What should you bring with you in an evacuation?

While you can back up important documents to a cloud-based service, it’s quite possible that you may be limited by cell service and internet outages. As such, it’s a good idea to keep physical copies of key documents and other important information you may need to access. 

In the event of an evacuation order, there will be very little time to do any packing, so it’s crucial to have your paperwork collected before you’re impacted by a severe weather event. Some documents to gather include:

  • Driver’s licenses and applicable change-of-address addendums
  • Passports
  • Social security cards
  • Birth certificates
  • Credit and debit cards
  • Mortgage account information or lease
  • Utility/recurring bill account information
  • Medical information and proof of vaccinations
  • Tax information
  • Insurance policy information
  • Deed to car(s) and house
  • List of phone numbers (family, work, lenders, service providers)
  • Wills and other legal documents

Make sure you collect these documents for the whole family, including for your partner, parents, siblings and children. And don’t forget the paperwork for your pets. During an evacuation, it’s common to use boarding facilities for your pet, and they often require proof of vaccinations.

It may be possible to take small valuables with you in an evacuation if you’re prepared. Have a to-go bag with your paperwork and a list of valuables so you can collect them quickly. Consider including a solar-powered phone charger and anything you would need to live for a few days or weeks, such as medications. Being prepared will help ensure you don’t miss anything important.

To complement your insurance protection, maintain an inventory of the items in each room of your home. This will help keep track of items for insurance purposes in case they’re damaged or stolen. Check out our guide to documenting your possessions for emergency preparation for more details.

How to protect your home

Stay on top of your homeowners insurance policy. Regularly review your coverage and make sure there are no lapses. Typical homeowners policies will cover damage from hurricanes, tornadoes, hail, wind, lightning and volcanoes. Note that flood, earthquake and mudslide damage is typically not covered in a traditional policy. If your home is in a FEMA-designated Special Flood Hazard Area, or SFHA, then you’re required to maintain flood insurance. But you might consider it in any case. 

“Roughly 40{1b90e59fe8a6c14b55fbbae1d9373c165823754d058ebf80beecafc6dee5063a} of properties suffering flood losses are not in SFHAs, and as homeowner policies don’t typically cover flood events, many incur significant financial loss year after year,” said Steve Murchison, vice president of MassiveCert, a flood certification company based in Florida. 

He added that flood maps are based on local hydrology studies, which have not historically accounted for climate change: “It’s a multiyear process from the time a community embarks on a new hydrology study to new FIRMs [flood insurance rate maps] becoming effective. By the time a new map is published, it’s often already ‘out of date.’ Not to say that new maps aren’t better than old ones, but flood risk for many communities is changing faster than the mapping and approval process can keep up.”

Consider your local risk factors and keep an eye on drainage problems and any issues that start to crop up during heavy rains around your home and neighborhood. Stay alert to pivot to flood coverage if you suspect your home may be getting vulnerable to severe weather events as they become more prevalent.

How to protect your car

If you have a car, you may use it to evacuate. If you have advance notice of an upcoming severe weather event, it’s a good idea to fuel up or charge your car ahead of time.

Consider the routes you would take in an emergency evacuation. You want to stay safe, but you also want to prevent expensive and unnecessary damage to your vehicle. Discern areas that may be prone to flooding, mudslides or downed trees, and plan viable alternative routes in case some roads get blocked. You don’t want to drive through a puddle that’s deeper than it looks. It may also prove worthwhile to keep some hard copies of maps in your car.

You’ll typically need a comprehensive car insurance policy to get covered for flood, storm or wildfire damage — basic collision and liability won’t cut it. 

Danielle Marchelle, a licensed insurance agent and spokeswoman for the insurance company The Zebra, pointed out the importance of timely preparation: “With both home and car insurance, be sure you’re covered well in advance of a storm. Disaster coverage typically doesn’t take effect for 30 days, and as inclement weather approaches, several insurance companies enact ‘binding restrictions’ making getting coverage impossible until after the storm.”

How to handle your job

Write down any phone numbers and email addresses for people you interact with on a regular basis in your job and keep it with your other important documents. If you use a work computer or have any other essential work item, take it with you when you evacuate, since you don’t know how long it could be until you return home.

If you evacuate, contact your boss and let them know what’s happening as soon as it’s safe to do so. Together you’ll figure out the best plan of action moving forward. Likewise, contact any clients or teammates who rely on you to maintain your business connections. 

Post-disaster scams and relief

Another harsh reality of climate disasters is that they come with their fair share of scammers. If you familiarize yourself with the traits of some common relief scams, you can better recognize nefarious activity post-evacuation when your focus is likely compromised.

The Consumer Financial Protection Bureau advises that disaster survivors watch out for certain suspect behaviors when accepting help after a severe weather event. One red flag includes organizations with names that are similar to official government entities. Also look out for anyone trying to sell an after-the-fact insurance policy or anyone charging upfront fees for disaster relief or loans. The bureau also recommends not accepting help from contractors offering services door to door, especially if they demand immediate payment or offer discounts.

After you’ve evacuated, contact your mortgage lender or landlord, utility providers and other service providers. Oftentimes they’ll be able to offer some sort of assistance in the wake of a disaster. Along with FEMA, charitable organizations will likely be available to offer help. Take advantage of the resources at your disposal.