Q: I compensated for a holiday vacation rental on Paradise Island in the Bahamas via Vrbo. I also purchased trip cancellation through CSA Travel Safety on the Vrbo website and have confirmation of reported purchase.
Regrettably, a person of the users of my celebration is not able to travel for healthcare causes. I called CSA to file a claim, but they have no document of my plan. A agent also informed me they have been obtaining issues with Vrbo confirming vacation insurance plan and not sending the facts to CSA.
CSA explained that I am not coated as much as they are concerned.
I attained out to Vrbo again. An agent told me to call CSA. I even copied and pasted my insurance plan confirmation in the correspondence, but he wasn’t fascinated. I also requested him for his badge number, but he stated he wasn’t permitted to give it.
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To resolve the trouble, I would recognize affirmation of a vacation insurance policy so I can choose the vital ways to receive a refund. Can you support me, be sure to? — Sam Maniar, Hudson, Ohio
A: If you paid for a journey insurance coverage by way of Vrbo, you really should have it. What Vrbo does — or does not — do with your funds at the time it confirms the coverage is not your problem.
Your correspondence with Vrbo plainly exhibits that you ordered an insurance policies coverage. That turned out to be a smart move, simply because the policy covers an unforeseen sickness.
Considering the fact that a member of your get together just can’t vacation, you must get a whole refund for your stay.
The paper trail is bewildering, but it supports your placement. Vrbo’s process claimed, “The authentic invest in did not go by way of and was canceled.” However, you received a affirmation. But Vrbo also claims it initiated a retroactive purchase of the vacation cancellation insurance for you. So, you need to have been lined.
I checklist the names, figures and email addresses of Vrbo’s executives on my shopper advocacy site at www.elliott.org/corporation-contacts/vrbo-buyer-services-contacts. It appears to be like you attempted to get in touch with them, but never heard back again. Which is problematic.
There is only a single way you could have identified that you did not have coverage, and that is to watch your credit card buys cautiously. If you’re expecting a transaction, and it doesn’t go through, you will will need to make inquiries. That is especially essential with coverage. And sure, even if you get a confirmation.
I contacted Vrbo on your behalf.
“This is a elaborate scenario,” a Vrbo agent told me. “Our consumer relations group has been searching into what transpired with Mr. Maniar’s scheduling and (has been) talking with CSA to get additional information. We are also delivering Mr. Maniar with a entire refund for the price of his reserving as a gesture of goodwill, and he will be contacted by our billing team for future actions.”
Christopher Elliott is the ombudsman for Countrywide Geographic Traveler journal. You can go through more travel strategies on his blog, elliott.org, or e-mail him at [email protected]
