View from the top: Jennifer Santiago, Risk & Insurance Management Society

Marketing resilience and advocating for threat professionals in the C-suite are big themes for Jennifer Santiago’s yearlong presidency of the Threat & Insurance policies Management Culture Inc. Ms. Santiago, director, threat management & protection at Wakefern Food items Corp., a retailer-owned cooperative primarily based in Keasbey, New Jersey, talked about RIMS’ help for the advancement of a federal cyber insurance coverage backstop and how chance managers can navigate hard current market conditions with Business Insurance Deputy Editor Claire Wilkinson. Edited excerpts comply with.

Q: How did you get your start off in the market?

A: There weren’t a ton of applications for hazard administration when I arrived out of university. I had an internship as a professional medical legal responsibility representative for a professional medical malpractice corporation and that truly enabled me to get my initially huge occupation, which was at NYU Medical Centre in New York. I arrived in at entry degree and inside two decades was promoted to director, handling a group, reporting to the CFO and participating with the captive insurance coverage business. I was very fortunate to get that start off and that led me down the route of hazard administration. I went to my very first RIMS meeting in 1999, and Colin Powell was the keynote speaker. And I remember considering, wow, this is a very outstanding firm. There were being 1000’s of risk supervisors all waiting around outside the house the auditorium to be in a position to get in, and that definitely drew me in. It is the community that has normally saved me engaged.

Q: You’ve served in broking and risk management roles throughout distinctive industries. How has that influenced you?

A: I love the pivot and the challenge and the change of learning a new business enterprise design, discovering about the essential essential hazards of the procedure and then establishing methods. It’s really the toolkit of the hazard manager that goes with you. Which is what is been exciting for me, continually becoming out of my comfort zone and usually tough and pushing. I did the broker stint for a little even though and then determined hazard administration was genuinely my sweet location. I used a good deal of time in hazard administration and insurance coverage, company chance, ethics and compliance, and hazard assessment at Novartis Pharmaceutical Corp., Ingersoll Rand, Arthur J. Gallagher & Co., and was chief chance officer at Penn State College ideal ahead of my latest role. So I really diversified from an field standpoint and that is held it interesting.

Q: What are your plans for RIMS for the calendar year forward?

A: RIMS has a very long historical past of achievements and amazing leaders and risk administration experts that have been fully commited to the modern society for decades. We have come by means of the pandemic and the vital phrase for me is resilience. What’s important about resilience is coming out on the other side more robust and far better and ready for the future problem. My aim is on obtaining our local community back together — mainly because COVID did alter the way people today interact — and to reconnect and bolster the group that we have. The pandemic seriously shone a mild on chance administration experts. All people functions in their silo and the hazard qualified understands what goes on throughout the firm, so it was reasonable that they would be right at the desk when the pandemic hit. There is momentum there, and we need to capture that and thrust forward. We also have to have to advocate for the possibility qualified to make sure that we’re having into the C-suite in chief chance officer roles, that we’re sitting down on boards and offering experience. The other thread is DEI, producing more varied, equitable, inclusive environments for persons to be successful.

Q: RIMS is advocating for a federal cyber backstop. Why do danger managers want govt guidance for cyber protection?

A: RIMS issued a remark letter to the Federal Insurance policy Workplace very last November. The dialogue is about developing a federal backstop to deal with massive-scale cyber incidents. As hazard supervisors, we know when we’re positioning cyber protection that we’re viewing erosion of protection, ability and cost. That makes a pretty difficult environment for the chance management specialist. There is a fear that protection will evaporate, so there’ll be less markets willing to generate cyber and more exclusions — form of a Swiss cheese policy. I think that’s a authentic, genuine fear. There are concerns about systemic cyber risk and a hit to infrastructure resulting in a enormous shutdown. Which is an significant piece but there’s also the day-to-working day cyber challenges the place the protection is eroding. We want to chat about a cyber backstop from the government not just being constrained to significant infrastructure and possessing a broader scope. Regardless of whether it is by some means hooked up to TRIA, the Terrorism Hazard Insurance policies Act, or wholly stands by yourself, requires to be identified. So, there’s a good deal of sections to it, but it will make sense due to the fact as a lot more insurance policies corporations pull again the reins, the require for a federal backstop results in being more important.

Q: What can chance managers do to leverage the ideal result in a tough insurance coverage industry?

A: It’s been a difficult few of years, and I do not suspect that it’s heading to get much greater, and for certain traces of coverage, like cyber and home, we’re likely to continue to be really challenged. So, aiding boards have an understanding of what the circumstance is, and knowing the possibility hunger and tolerance at an organizational stage, is significant. How much chance can we tolerate in-house? How a lot can we transfer? What do we want to shell out for that hazard transfer? There is a balancing act in between keep and transfer. The number of captives is rising and people are on the lookout for means to self-insure. It is genuinely the a few C’s of protection, ability and expense, and all 3 are currently being challenged. There was a time when, as you raised your deductible, your premium went down and you experienced quality price savings, so that was a tactic. Now you elevate the deductible, and your rates are still 20{1b90e59fe8a6c14b55fbbae1d9373c165823754d058ebf80beecafc6dee5063a}, 30{1b90e59fe8a6c14b55fbbae1d9373c165823754d058ebf80beecafc6dee5063a}, 40{1b90e59fe8a6c14b55fbbae1d9373c165823754d058ebf80beecafc6dee5063a} increased. What we listen to as chance professionals from the insurance coverage marketplace is that it is really being driven by the reinsurers. So it’s a knock-on effect from the reinsurance current market to the insurance policy marketplace to the hazard supervisor.





Christopher Lewis

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